Salutations, my name is Edward Goldbeck and I want to help you solve interesting challenges in ServiceNow. In the process I intend to reduce technical debt and mentor your teams to make and execute sound decisions in the platform. Let's connect and see if we're a good fit.
My Services
Reduction in disparate systems, technical debt and swivel chair data entry through automation, consolidation, integration
Personnel development via instruction, pair programming, mentorship
ServiceNow module, plugin and scoped application and store application implementation, maintenance and enhancements
My Methods
I am a firm believer that "There is no failure, only results." I run my projects, teams and processes to that mantra. Have an idea? Talk it through with me. If we think it's viable let's give it a shot. If it isn't, let's figure out how to get it there or if it needs to get there. If we proceed and it doesn't go as expected, was it an issue of planning or execution?The goal is not to equitably distribute blame or prestige, but to collect results, identify opportunities for improvement and iterate forward. If you'd like to know more, click the button below and let's discuss your use case.
Recent Testimonials
Would you like to know more?
Want to talk about the latest changes in ServiceNow? Have a challenge and need help tackling it? Let's have a conversation.
Still want to dig a little further before you connect on LinkedIn? See a brief outline of my pedigree below.
Selected Experience
Built IT and Professional Service departments from the ground up, leading 50+ men and women across the US in compliance, development, engineering, support, and security roles
Integrated ServiceNow to Active Directory, Dynamics CRM, Office 365, JIRA, LogMeIn Central, Meraki MDM, SCCM, Talend ETL, Oracle Human Capital Management, Oracle Autonomous Data Warehouse, Workato, Yardi Voyager
Migrated customers to and from ServiceNow based on their needs as an organization, including JIRA, Zendesk and Spiceworks
Implemented Domain Separation for a ServiceNow MSP Partner, Grew and Expanded New ServiceNow Partner from Registered to Premier in < 12 months
Education and Certification
Associate's and Bachelor's Degrees in Computer Science fields
One of the First 200 ServiceNow Certified Technical Architects in the World
30+ ServiceNow Certifications and Accreditations, including ServiceNow Certified Developer, Administrator, Implementer (ITSM, ITOM) and Suite Specialist
Prospective Certified Master Architect (2026)
ServiceNow Certified Instructor for Foundations and ITSM
ITIL v3 and v4 certification
Engagement Models
Retained Services Agreement
Prepaid Bucket of Hours
Time and Materials (T&M)
Fixed Price & Fixed Scope
30 & 60 Minute Advisory Sessions
Still want to know more? Explore my LinkedIn, connect with me and let's catch up.
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